In order to better serve the needs of users, to guide the use of timely after-sales service, we have the spirit of "all the pursuit of high quality, high quality, customer satisfaction for the purpose" of the spirit. To "thoughtful service, reliable product quality" as the principle to the user to make the following commitments:
Product quality commitment:
1, product manufacturing and testing are in line with national standards.
2, products are professional testing personnel for testing, to ensure that all products meet your requirements index.
3, we provide products in the warranty period, if there is a quality problem, we are willing to assume all the responsibility.
Two, delivery time commitment:
I assure you that provide the products according to need to request time to deliver the goods to the designated place, if you have special requirements, need to finish the work ahead of time, I can with your consultations to ensure that in a timely manner to meet your needs.
After three, if provided by the suppliers of goods out of the box and found that any issues (including the appearance of injury), must use can accept to be solved: timely maintenance replacement and exchange for new products.
Four, in the warranty period, the same equipment, the same quality problems for three consecutive repairs still can not be normal use, we promised to replace the same brand, the same model of the new equipment, and the quality of products to implement the "three bags" service. In the warranty period, provide equipment replacement and maintenance only charge the cost of spare parts cost, do not charge artificial technology and services.
Five, after-sales service capacity and the design service life of the equipment, we promised to be able to ensure that the use of the original factory to replace authentic parts, to ensure the normal use of equipment. The bidder shall indicate the maintenance charge standard after the warranty period, the location of the spare parts warehouse and the manufacturer's service station.
Six, the establishment of a reasonable sales and service management system and system:
1, pre service. To set up a special sales and service organization, the company will arrange the relevant professionals to be responsible for the presence of the correct and timely use of teaching.
2, the sale of services. In order to prevent users from improper use and cause unnecessary losses, in the process of product use, the company will send the relevant technical personnel to the grassroots level to the user for technical guidance. Ensure the correct use of the product, so that users can use the security, rest assured.
3, after sales service. Our company within 2 hours response maintenance services, within 12 hours to arrive at the scene repair, for better products after-sales service work, receive timely feedback from users, the company has specialized Yibin after-sales service telephone: 0755-28660622, professional staff to answer and do a good job in a timely feedback records, and provide the method to solve the problem. If there is a need to field guidance, the company will arrange the relevant professionals to the designated location in a timely manner within 24 hours.
4, after-sales service stated: the company's services are provided free of charge.